Delivery Information

Made With Care, Delivered to You

Every M2U product is freshly made to order — crafted with care by our specialist fulfilment partner, then carefully packed and dispatched directly to you. Because every order is made specifically for you, there is no shelf life concern — you receive your products at their absolute freshest.

Always Available

All products are available to order at any time. As everything is made fresh to order, you'll never miss out — simply place your order and we'll get it made and on its way to you.

Our Values

At M2U, we believe in doing things the right way — for you, and for the planet. All of our products are:

Vegan friendly — no animal-derived ingredients, ever
Nut free — safe for those with nut sensitivities
Gluten free — formulated without gluten-containing ingredients
Dermatologically tested — independently tested for safety and skin compatibility
Suitable for sensitive skin — our sensitive range is specially formulated for those with delicate or reactive skin

You can shop with confidence knowing every product is made with your wellbeing in mind.

Eco-Friendly Packaging

We care deeply about the planet. Our bottles and packaging are eco-friendly and biodegradable, designed with sustainability and biodiversity in mind. You can feel good about every order — kind to your skin and kind to the environment.

Your Rewards

First Order Discount

New to M2U? Enjoy 10% off your first order when you sign up. Use code FIRST10 at checkout — it's our way of welcoming you to the M2U family.

Refer a Friend

Love M2U? Share it! When you refer a friend and they place their first order, you'll receive 5% off your next order as a thank you. Use code REFER5 at checkout.

Please note: discount codes are valid for one use per customer only and cannot be combined with other offers or discounts.

Tracked Delivery

All orders include tracked delivery as standard. Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details so you can follow your parcel every step of the way.

UK Delivery

UK customers benefit from a dedicated delivery setup. As a thank you, we offer free standard shipping on all UK orders over £50 — applied automatically at checkout. For orders under £50, standard shipping rates will be displayed at checkout once you enter your delivery details.

International Delivery

We also ship across the EU and internationally. Delivery times and costs for international orders are calculated at checkout based on your location. To see all available delivery options and estimated timeframes, simply enter your full delivery details at checkout — including your phone number. This ensures your delivery can be arranged smoothly and that you can be contacted if needed.